Customer Experience Management is the key to a successful business
Nowadays businesses strongly believe that customer experience management and service quality are the key determinants of success. Long gone are the days when the number of sales was considered as the means to measure accomplishments. Research done by Harvard Business Review and Focus Vision states,...
Customer Service: Pakistan’s largest ICT company PTCL upgrading its customer service?
Experiential customer service being a crucial and sensitive element can also become a major competitive advantage for a company. And the key to maintaining a good relationship lies in the policies of the organization and the importance it gives to its customers. As the famous...